Privacy Policy

Purpose of Personal Data Processing

The site collects and processes personal data from its users for the following purposes:

1. To contact customers by phone.
2. To communicate via social media.
3. For marketing purposes, surveys, advertising, and commercial prospecting.
4. To assess the quality and functionality of the services.
5. To process payments for services and/or goods purchased.
6. Advertising marketing for new or existing products and/or services and business partners.
7. To contact you and send you relevant information regarding our services, notifications of offers, notices, and/or messages.
8. To formalize the contractual process with clients, consumers, suppliers, and other third parties, as well as to manage services and commercial relationships.
9. To perform statistical data analyses through third parties, surveys, and market studies.
10. To handle inquiries, complaints, suggestions, returns, and the administration of the website and software applications.
11. To be able to carry out our home delivery service.

Personal Data Collected

To achieve the purposes indicated above, the following personal data will be processed:

• Name.
• Address.
• Landline phone.
• Mobile phone.
• Email address.
• Credit card, debit card, and banking details to process payment for services.
• Data related to the products you purchase that may reveal aspects concerning the data subject’s health status.

The website www.buscamed.com uses a Secure Sockets Layer (SSL) certificate at all times to maintain the security of the data provided by the user, protect online transactions, and keep the user’s information private, so you can be confident in the transmission of information on the site.

Limitation of Use and Disclosure

To limit the use or disclosure of your personal data, you may submit a written request in which you precisely indicate the limitations on use and disclosure you wish to implement, the name of the data subject, and, if applicable, the name of the legal representative, the contact method chosen to communicate the decision (email, certified mail, or in person at the controller’s address), the company to which the request is directed, and the type of legal relationship you have with the company (client). This request may be delivered in person at the controller’s address cited in the first paragraph of this document or via the following contact methods:

• Phone: 5593314323
• WhatsApp: 6142804864
• Email: hola@buscamed.com

The procedure for limiting the use and disclosure of personal data will follow the same process and timelines detailed in the following section.

Procedure to Exercise the Derechos ARCO and Revocation

You may exercise the rights of Acceso, Rectificación, Cancelación y/o Oposición (collectively referred to as “Derechos ARCO”), as well as revoke your consent. To do so, you must submit a request at the domicilio of the Responsable or via the contact methods specified above. In your request, you should indicate the name of the data subject, and if applicable, the name of the legal representative; the chosen contact method for the resolution; the company to which the request is addressed; the type of right you wish to exercise with a detailed description; and your legal relationship with the company (cliente).

You must also attach and present the original documents for verification of the data subject’s official ID; if applicable, the power of attorney accrediting the legal representative, the representative’s ID; and any documents supporting the requested data rectification.

Once your request is submitted, "BuscaMed" will issue a resolution within 20 business days, which will be notified through the contact method you provided.

Once the resolution has been issued and if it is deemed procedente (in whole or in part), "BuscaMed" will implement it within 15 business days.

The timeframes indicated above may be extended once for an equal period if necessary, and you will be notified by the contact method you provided.

Exercising the Derechos ARCO is free of charge; however, if you reiterate your request within twelve months, the cost will be equivalent to three days of the current General Minimum Wage in the State of Chihuahua, plus VAT, unless there have been substantial modifications to the Privacy Notice that justify new Derechos ARCO requests.

Any justified shipping costs and/or reproduction fees for copies or other formats will be borne by the data subject.

User Rights

If you consider that your right to the protection of your personal data has been infringed by any conduct or omission on our part, or you suspect any violation of the provisions set forth in the Ley Federal de Protección de Datos Personales en Posesión de los Particulares and other applicable regulations, you may file your complaint or report before the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI). For more information, we suggest visiting their official website www.inai.org.mx.

Data Transfers

We inform you that your data may be transferred to third parties inside and outside the country under the following circumstances: (i) in order to store your personal data, it may be transferred to third parties other than the controller, who will act as encargados under the law; (ii) in order to comply with applicable fiscal laws to Autoridades Fiscales y Proveedores de facturación electrónica.

Any transfers carried out will always be consistent with the purpose of data processing and the legal nature of the relationship between you and the controller.

Data Collected When Browsing Our Site and Web Page

"BuscaMed" may collect data when you use our site and web page or through the use of automatic data-capture tools. These tools allow us to gather the information your browser sends to those websites, such as the browser type you use, your language setting, access times, the IP address of sites you visited to reach our pages, and your location.

Among the automatic data-capture tools used on our sites and web pages are third-party cookies—those set by external services or providers such as Facebook, Twitter, Google, etc.—which store only technical information.

Revocation of Consent and Request for Deletion of Personal Data

You have the right not only to revoke your consent for the use of your personal data but also to request its deletion. At any time, the data subject may:

1. Revoke your consent that you have granted us for the processing of your personal data.
2. Request the deletion of your personal data so that it is no longer used.

To do so, you must submit a free‐form written request including the following information:

• Full name (first name(s) and last name(s)).
• Simple copy (both sides) of your official ID, or if submitted electronically, a scanned version of the same.
• Phone number.
• Address or email for receiving notifications.
• Express indication of whether you are requesting revocation of consent, deletion of your personal data, or both.

Procedure to Request Deletion of Personal Data

1. Send an email to hola@buscamed.com with the subject “Request for Deletion of Personal Data”.
2. Include in the email the details listed above and specify that you are requesting the deletion of your personal data.
3. You will receive a confirmation of receipt of your request.

Within a maximum of 20 business days from the date your request is received, you will be informed of the outcome. The response will be sent to the email address you provided or delivered by official notice to the address indicated for that purpose.

Exceptions

The controller is not obligated to delete personal data in cases provided by the Ley Federal de Protección de Datos Personales en Posesión de los Particulares.

Protection of Minors and Persons in a State of Interdiction or Incapacity

If you believe that personal data was provided by a minor or by a person in a state of interdiction or incapacity, contrary to this Notice, please send an email to hola@buscamed.com so that we may proceed to delete such personal data as soon as possible.

Privacy on Social Media

"BuscaMed" may have a presence on various social media platforms, such as Facebook, Twitter, Instagram, and others. Users who interact with "BuscaMed" on those platforms should be aware that each social network has its own privacy policies and terms of use, which govern the information shared and how it is processed. "BuscaMed" is not responsible for the handling of personal data that users share on social media, so it is recommended to review each platform’s privacy policy before posting.

Changes to the Privacy Notice

"BuscaMed" reserves the right to make changes or updates to this privacy notice at any time, in accordance with the understanding that any modification to the same will be made in accordance with the information provided through visible advertisements in our stores, in our billing portal, and on our website.

User Acceptance of the Terms and Conditions of Service

The User declares that they have read and accepted the Terms and Conditions of buscamed.com, and gives their express consent that by continuing to use “the site,” the data collected will be processed as indicated in this privacy notice. Additionally, the User agrees to: (i) comply with the laws applicable to the transmission of any data obtained under the Terms and Conditions; (ii) not use “the site” for illegal purposes; and (iii) not interfere with or tamper with networks connected to “the site.”

For any questions, comments, or clarifications regarding this Privacy Notice, users may contact "BuscaMed" via email at hola@buscamed.com.